TutorBees.net is an online service where students can get help from tutoring at reasonable rates.

• General
  Is the web portal safe?+

  Yes. Our moderators ensure that no inappropriate word/ image is used on the site or in the online class.
  Our tutors are selected carefully through an interview and testing process. We do not share contact details of students with the tutor.

  Got only a few Questions? +

  Post it and pay a nominal fee to get specific answers to your questions. Use our service as and when needed.

  Who are the tutors?+

  Our tutors are university graduates, experienced and experts in their fields.

  What if I am not happy with the response that I received against my question?+

  We will resolve this at two levels:

  • a) We will ask you to explain what didn’t work out for you so that the tutor can explain again/ rephrase the answer/ further elaborate. You reserve the right to still say that you have not understood the explanation
  • b) For an answer that you’re not satisfied with, we will get another independent answer from another tutor. Since our tutors are very carefully selected, we expect that you will be satisfied with the written answer(s) and follow-up calls with one or both teachers.

  For Refund related queries, please see our Refund Policy

  Should I be worried about using my credit card?+

  We use a secure third party service to process online payments. We do not store credit card information on our site so there’s no need to worry about online payments security.

  I am a tutor. How do I join?+

  Join as Tutor

  What do I need to know before using your service?+

  Please read through the Terms and Conditions, Refund and Privacy Policy before using our service.

• Security
  Is it possible to speak to the tutor on the phone first? +

  You can always talk to the tutor using our online classroom that tutors use to teach

  How much does it cost?+

  The cost of regular tutoring depends on the subject, grade of the student, experience of the tutor.
  For example, a school student who wants to study Grade 5 Maths may opt for a tutor who charges USD 10 per hour for twice a week classes whereas an A Level Math student may need to pay around USD 25 or more for an experienced tutor.

  How do I create an account? +

  It’s simple and should not take more than a minute.

  • 1. Open the Sign Up page
  • 2. Enter your information and check the subjects that you would possibly need help for
  • 3. Click Sign Up button
  • 4. Open your mailbox to click on the verification email and you’re good to go!

  What are the system requirements to use TutorBees.net?+

  You can use any computer or laptop that has a decent internet connection. The portal is designed to work well on all major browsers including Chrome, IE, Edge, Firefox

  My username and/or password are not working?+

  You can click on Forgot Password to get a password reset email at the email on which you registered.

  I am not satisfied with TutorBees.net, what can I do?+

  Please write to us at admin@tutorbees.net and we will review the case. We are committed to your success and are grateful for any ideas that will help us improve.

• Usage
  How does TutorBees.net work?+

  TutorBees.net is a fully online service, specialized for O Levels and A Levels students.
  
  Currently, TutorBees.net provides these services:

  A. You can ask a question anytime you get stuck!

  • I. You can get a tutor to respond to your specific questions at an affordable cost. No need to spend hours on the internet to find an answer, just post it for our tutors and get the response.
  • II. It is mediated, so you’ll not see inappropriate content.
  • III. It is efficient. We recommend that you keep sufficient balance in your account and whenever you need help with any question or concept in any of the supported subjects, you reach out to our experienced tutors. For example, if you have a balance to ask 3 questions, you can ask a Physics question, a Math question and a third question related to Chemistry.
  Click here to see how to post a question!

  B. You can get an online session anytime you need to understand some concept!

  • I. You can get a tutor who will explain the concept to you in an online session. This is very affordable compared to having a full time tutor.
  • II. Student's personal information is never shared with the tutor. The online session is moderated by TutorBees.net Team to ensure maximum security.
  • III. It is efficient. You can get help from our expert tutors as and when needed. For example, if you purchase a 1 hour package; you can book two different sessions, say Chemistry and Maths, at different timings from our tutors.
  Click here to see how to book an online session!

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  Which subjects are supported?+

  At the moment we’re supporting the following subjects:

  1. Mathematics

  2. Chemistry

  3. Physics

  4. Biology

  5. Accounting

  6. Business Studies

  7. Commerce

  8. Sociology

  9. Psychology

  10. Law

  Will the tutor just give me the answers?+

  In response to your written question, the tutor can provide a written answer. Where necessary, the tutor will record and audio message as well. In case the tutor thinks that your question will be best explained by a video or a short live session where you can interactively ask/ clarify from the tutor, that will be done.
  We will make all reasonable efforts that your question is addressed.

  When is TutorBees.net available?+

  1. Our web portal is available 24/7.

  2. Our staff is available in person and on phone during business hours, PKT time (GMT +5)

  3. Our tutors are based in different timezones so that questions that are pouring in from across the globe can be answered efficiently.

  How can I advertise on TutorBees.net?+

  Please send us the details at admin@tutorbees.net

  We review advertising requests on case by case basis.

  I cannot access a link. What should I do?+

  Please send us that broken link at admin@tutorbees.net and we’ll fix it.

• Payment (Pakistan)
• Payment
  How to make a payment with a Credit card?+

  Ensure that the card is activated for online payments.

  When the Proceed to Pay window opens, click Visa/ Master Card as shown below

  

  Enter the details in the following screen and click Pay Securely.

  

  You will receive a confirmation SMS and email

  Which currencies does TutorBees.net support?+

  Tutorbees.net team issues the invoice in USD. When you pay by Credit Card, the amount is automatically converted into Pakistan Rupee (PKR).

  Why was my card declined?+

  If you experience trouble completing payment through credit card, first thing to do is to make sure that your card is activated for online payments and that you have enough funds/limit to complete the transaction. Your bank can help you verify these details.
  Some cards issued outside Pakistan are also not supported on TutorBees.net and may be declined.

  I do not live in Pakistan, can I pay TutorBees through some other method? +

  If none of the payment methods suit you, please Contact Us.

  How does TutorBees.net prevent Credit card fraud and card information theft? +

  TutorBees.net does not store credit card information. The user is moved to Telenor’s secure site for credit card payment processing.

• Online Classes
  What is the time of these online classes?+

  Online class schedule is mutually agreed between the tutor and the student(s). A moderator typically coordinates to finalize a date and start time that suits everyone.

  How many students are there in the online class?+

  TutorBees offers exclusive one-on-one sessions. However, we can arrange group classes for a maximum of 3 students where they want to study as a group and share the fees.

  What’s the fee of an online class?+

  The fee depends on the subject, grade and experience of the tutor. If there are multiple students in a class, they can share the fee.