Skip to main content

How to resolve audio issues

Are you experiencing issues with your audio connectivity at TutorBees.net classroom? Don't worry, we're here to help!

Google Chrome​

Desktop/Laptop​

If you are unable to join audio while using the Google Chrome browser on a laptop or desktop computer, please follow these steps to allow permissions to your microphone.

Step 1​

Click on the Settings icon on the left hand side of the URL, and click on the Toggle button in front of Microphone option.

Step 1

Step 2​

Close the menu and click on the Reload button.

Step 2

Step 3​

Let the site reload and then afterwards click on the Thumbs Up green button. Congratulations! you have joined the session's audio.

Step 3

MacBook​

If you are unable to join the audio while using the Google Chrome browser on a MacBook, you can follow these steps to allow permissions for your microphone.

Step 1​

  1. Click on the Settings button on the left side of your URL. It will open up a menu.
  2. Turn on the Toggle button at the right of the Microphone indication.
  3. Close the menu.

Step 1

Step 2​

Click on the Reload button after you have closed the menu, and wait for the page to reload.

Step 2

Step 3​

Once the page has been reloaded, click on the Thumbs Up green button. Congratulations! you have joined the session's audio.

Step 3

Mobile (Android)​

If you are unable to join the audio while using the Google Chrome browser on an Android phone, please follow these steps to allow permissions to your microphone.

Step 1​

Click on the Lock icon beside the URL on the top.

Step 1

Step 2​

Click on Permissions tab.

Step 2

Step 3​

Turn on the Toggle button after the Microphone, and then close the menu.

Step 3

Step 4​

Click on the Speaker button under the whiteboard.

Step 4

Step 5​

Click on the Microphone button when the pop-up appears.

Step 5

Step 6​

Click on the Thumbs Up green button. Congratulations! you have joined the session's audio.

Step 6

Safari​

MacBook​

If you are unable to join the audio while using the Safari browser on a MacBook, you can follow these steps to allow permissions for your microphone.

Step 1​

Click on the Safari button on the top left side panel beside the Apple logo.

Step 1

Step 2​

Once you have clicked the button it will open up a menu. Click on the Settings for meet.tutorbees.net.

Step 2

Step 3​

Once the menu under your URL has opened, select the Allow option from the options to right of the Microphone. Then close the menu.

Step 3

Step 4​

Click on the reload button to the right side of your URL.

Step 4

Step 5​

Let the site reload and then afterwards click on the Thumbs Up green button. Congratulations! you have joined the session's audio.

Step 5

iPhone​

If you are unable to join the audio while using Safari browser on iPhone or iPad, you can follow these steps to allow permissions for your microphone.

Step 1​

  1. On your browser click on the Text written on the left side of your URL this will open up a menu.
  2. When the menu opens click on the Website Settings.

Step 1

Step 2​

Click on the Microphone settings and then click on Allow. Click on Done to close the settings.

Step 2

Step 3​

Reload the browser screen by clicking on the reload button at the right side of the address.

Step 3

Step 4​

Once the screen has been reloaded wait for the pop-up to appear. Click on the Thumbs Up green button. Congratulations! you have successfully joined the audio of the session.

Step 4

Edge​

Desktop/Laptop​

If you are unable to join the audio while using the Edge browser on a Desktop computer or Laptop, you can follow these steps to allow permissions for your microphone.

Step 1​

Click on the microphone icon in the address bar to the right of the URL. Then choose the Allow Always option and click on done

Step 1

Step 2​

Click on the Speaker icon under the whiteboard.

Step 2

Step 3​

Click on the Microphone icon when a pop-up appears.

Step 3

Step 4​

Click on the Thumbs Up green button. Congratulations! you have joined the session's audio.

Step 4

Android Mobile​

If you are unable to join the audio while using the Edge browser on an Android phone, you can follow these steps to allow permissions for your microphone.

Step 1​

Click on the Lock icon beside the URL on the top.

Step 1

Step 2​

Click on Permissions tab.

Step 2

Step 3​

Turn on the Toggle button after the Microphone, and then close the menu.

Step 3

Step 4​

Click on the Speaker button under the whiteboard.

Step 4

Step 5​

Click on the Microphone button when the pop-up appears.

Step 5

Step 6​

Click on the Thumbs Up green button. Congratulations! you have joined the session's audio.

Step 6

Firefox​

Desktop/Laptop​

If you are unable to join the audio while using the Firefox browser on a Desktop computer or Laptop, you can follow these steps to allow permissions for your microphone.

Step 1​

Open your settings on the right hand top corner with 3 dashes and click on the settings to open Firefox setting.

Step 1

Step 2​

In the search bar on top search the Microphone and click on its settings.

Step 2

Step 3​

Click on the Blocked dropdown and select Allow and then click on the Save Changes button.

Step 3

Step 4​

Go back to your tab where the meeting is LIVE and click on the Speaker under the whiteboard.

Step 4

Step 5​

Click this the Microphone icon.

Step 5

Step 6​

Click on the Thumbs Up green button. Congratulations! you have joined the session's audio.

Step 6

MacBook​

If you are unable to join the audio while using the Firefox browser on a MacBook, you can follow these steps to allow permissions for your microphone.

Step 1​

Open your settings on the right hand top corner with 3 dashes.

Step 1

Step 2​

In the Menu Click on the Preferences button.

Step 2

Step 3​

In the search bar on top search the Microphone and click on its settings.

Step 3

Step 4​

Click on the Blocked dropdown and select Allow and then click on the Save Changes button.

Step 4

Step 5​

Go back to your tab where the meeting is LIVE and click on the Reload button on the left side of the URL.

Step 5

Step 6​

Click on the Thumbs Up green button. Congratulations! you have joined the session's audio.

Step 6

Android Mobile​

If you are unable to join the audio while using the Firefox browser on an Android phone, you can follow these steps to allow permissions for your microphone.

Step 1​

Click on the Lock button beside the URL at the bottom of your mobile browser to open the settings.

Step 1

Step 2​

Click on the Blocked button to change it to Allow. Close the menu and then let the page to reload automatically.

Step 2

Step 3​

Click on the Thumbs Up green button. Congratulations! you have joined the session's audio.

Step 3